FAQs
I'm Creative (Creative Analysis and Improvement Function)
Automatic report sending function
- What time will the automatic report be sent?
- Can the email subject and body be freely modified when automatically sending reports? Also, how is the download link inserted if the report size is large?
- When the zip file is extracted during automatic report sending, the text becomes garbled.
- How to Change the Sender Email Address for Automatic Report Sending
- Is it possible to set up automatic sending and delivery of reports?
New Registration Related Information
- Is there a manual for the tool?
- Is it possible for the same email address/user to log in simultaneously?
- Is it possible to create multiple Shirofune accounts with one email address?
- During the free trial period, can it be tried without incurring any costs?
- Is there anything I need to prepare in advance for new registration?
- What kind of reports can be downloaded from Shirofune?
About platform account linking
- When I try to link my media account, it gets stuck on "Now Loading." What should I do?
- When I press the link button for account linking, I get errors like "Communication failed. Please check your internet connection." and it doesn't work properly. Why is this happening?
- Snapchat Ads Integration Procedure
- Reddit Ads Integration Procedure
- How to Link with Walmart
- How to integrate with TripleWhale
About the campaign setup feature
- Is it possible to submit ads from Shirofune using offline submission?
- What is our company's differentiation phrase?
- What is a Meta Pixel?
- Can I use an existing audience list for distribution?
- I received an error in the email confirming the completion of the advertisement creation. What should I do?
- About the ON/OFF status of the distribution
Automatic bidding function
- Some media platforms allow budget settings at the ad group level instead of the campaign level. How does Shirofune behave when the budget is set at the ad group level?
- The delivery pace/progress is slow compared to the budget set in Shirofune. Will it improve from now on?
- What happens if you manually adjust the daily budget or bid amounts for a campaign that is being automatically adjusted by Shirofune? Also, which settings take precedence?
- Is it possible to set a specific period for only certain budget groups while operating the remaining budget groups with the usual settings?
- Is it possible for keywords or ads to be automatically paused or resumed?
- The conversion metrics we want to optimize/report differ for each campaign. Is it possible to set optimization metrics individually for each campaign?
Parallel optimization function for multiple conversions
Video campaign analysis and reporting functions
Linking the automatic bidding function of "Dynamic Ads Search (DAS)" of Yahoo!
Displayed contents of the Navigator
- What should I do if "Remarketing tag is not set" is displayed in the operation navigation?
- The navigation system always displays "We apologize, but there is currently no information available." Why is this happening?
- Even after resolving the error or starting the delivery, the comments and operation status in Shirofune's operation navigation do not change. When will they be updated?
- What is the role of the operation guide? / How can I address the contents of the operation guide?
- We apologize, but the analysis of yesterday's data has not been completed yet. We would appreciate it if you could give us a little more time until it is finished." What does it mean when you are informed of this? / What should you do?
Improvement Opportunities / Improvement Cards
- What is an improvement card?
- What to do when the screen turns completely white and you can't proceed?
- What is CSV submission for improvement cards?
- Is the improvement card not coming up easily?
- About the Search Query Optimization Feature
- [Feature Enhancement] Ad Creation Function | Exact Match Exclusion Keyword Setting Function
Google Analytics integration
- The events in Google Analytics 4 (GA4) are not showing up in the goal settings.
- Regarding the timing for GA4 implementation
- Is it possible to automatically import data such as spending amounts and impressions from Facebook ads and Yahoo ads into Google Analytics?
- I integrated Google Analytics, but the conversion numbers for goals and e-commerce are not being captured correctly.
- Is it possible to integrate with Google Analytics goals and e-commerce conversion settings? / Are UTM parameters set automatically?
Report download function
- How to Set Up Google Shared Drive ID for Report Download
- I cannot verify the figures in the advertising appeal axis report.
- Known issues with image display in Meta display ads
- The TikTok ad performance by area is all marked as "unspecified.
- In the Google Ads user type report, the numbers for the segments displayed in the management screen are missing.
- In the search ads report, which metrics on the media management screen are represented by "Top Impression Rate" and "Upper Impression Rate"?
Basic Information on Advertising Operations
- What is custom keyword setting?
- Is it possible to avoid adding partial matches when setting keywords?
- Can I check if the creative was rejected?
- What is the email notification feature for review status?
- [Environment Settings] Procedures for Account Setup, Tag Configuration, etc.
- What is the detailed URL settings?
Others
- Can I change the information related to invoice payments (such as the email address for sending invoices)?
- Notice Regarding Year-End and New Year Holidays (2022-2023)
- System requirements (Supported browsers / Supported OS)
- Can I pay with something other than a credit card?
- What should I do if the media settings alert won't disappear?
- There is an acquisition error with video materials in the creative analysis and DB function. What should I do?