There is an acquisition error with video materials in the creative analysis and DB function. What should I do?

Case.Google

Google's YouTube ads are currently temporarily unavailable due to an API issue. We will proceed with recovery as soon as the issue is resolved, so please wait a little longer.

Case.Meta

Due to Meta's API specifications, additional permissions may be required to obtain certain types of video materials.

A. Adding permissions in the Meta management screen, B. Re-registering the account in Shirofune, after addressing these two points, please contact support.
※ After contacting us, support will re-acquire the data.

A. Adding permissions in the Meta management screen

For users who have registered an account with Shirofune, both ① the permissions for the page used in the ads and ② the permissions for the business manager need to be linked.

※ Reference: Meta management screen

After confirming and adding the above permissions in the Meta management screen, you can re-link in the Shirofune account linking screen, which will update the authentication information and make acquisition possible.

B. Re-registering the account in Shirofune

When linking a Meta account to Shirofune, the response differs depending on the following two types.

Pattern ① "Opt-in for all current and future businesses"

→ Completed by re-registering the account

Pattern ② "Opt-in for current business only"

→ Re-selection of the added business manager or page is required (or change to ①)

After completing the above two responses, please contact support, and we will proceed with the re-acquisition process.