What to do when the screen turns completely white and you can't proceed?

When transitioning from ad creation or improvement cards, the screen may occasionally turn completely white (blank),

resulting in an inability to check the display content or proceed further.

In many cases, this issue is often caused by the browser's cache or environment,

so could you please try the following three solutions?

① Perform a browser super reload

Google Chrome: Windows

• Ctrl + Refresh button
• Shift + Refresh button
• Shift + F5
• Ctrl + F5
• Ctrl + Shift + R

Google Chrome: Mac

• Shift + Refresh button
• Cmd + Shift + R

Safari: Mac

• Shift + Refresh button
• Ctrl + Shift + R
• Ctrl + R

Firefox: Windows

• Shift + Refresh button
• Ctrl + F5
• Ctrl + Shift + R

Firefox: Mac

• Shift + Refresh button
• Cmd + Shift + R

Microsoft Edge: Windows

• Shift + Refresh button
• Ctrl + Refresh button
• Shift + F5
• Ctrl + F5
• Ctrl + Shift + R

② Try using a different browser

*If super reloading in Chrome does not resolve the issue, please try clearing the cache.

Clear cache and cookies

③ Try disabling security software

The security software you have installed (such as Kaspersky) may be causing some issues. Therefore, please try disabling the security software and restarting.

If the display does not improve after trying the above methods,

it may be due to another cause, so we would appreciate it if you could contact support.