I was charged a tool usage fee even though I shouldn't have been using it. What should I do?

First, please check if the usage has been stopped.

■ If the promotion is not created or has been deleted

If the following screen is displayed, the usage has been stopped.

■ If there is only one promotion

If the connection status is disconnected, the usage has been stopped.

(If it is still connected, daily report data is being obtained, and the report creation function and improvement opportunity function are enabled, so please change it to disconnected.)
 

■ If there are multiple promotions

If the connection status of all projects is disconnected, the usage has been stopped.

(If it is still connected, daily report data is being obtained, and the report creation function and improvement opportunity function are enabled, so please change it to disconnected.)

Also, the billing stop will be effective from the day you perform the above tasks, so for example, if you stop using it on 8/15, billing will occur for the advertising costs obtained by Shirofune from 8/1 to 8/14. Therefore, if you want to stop billing for September, you need to stop using it by 9/1.

If the above does not apply and you are being billed despite stopping usage before the start of data acquisition for the billing month, we apologize for the inconvenience, but please contact us.