Causes and Solutions for Media Authentication Errors

Causes of Platform Authentication Errors

There are various factors that can cause platform authentication errors.

In most cases, there are no issues on the Shirofune system side,

and this error typically occurs when there is some security-related change to the account information authenticated during integration with each advertising platform account.

The specific causes of platform authentication errors vary by platform.

However, the following situations are generally considered:

1. There have been security changes to the platform account (e.g., password changes).
2. The platform account has been disabled.
3. The platform account does not meet security requirements.

Since these issues are platform-related, Shirofune is unable to determine the detailed causes.

How to Resolve Platform Authentication Errors

Please verify the platform account information that resulted in the authentication error and ensure there are no issues.

Then, refer to the help page below to perform the platform account authentication process again.