Shirofune Support
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Recent activity by Shirofune Support-
Is it possible for keywords or ads to be automatically paused or resumed?
Even if automatic bidding/budget management is turned ON, Shirofune will not automatically stop or resume the delivery of keywords and ads.
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Is it possible to retrieve and verify the report data for the day?
By selecting "This Month (Including Today)" from the period in the cockpit, the system will retrieve the data for the current day at any given time. However, please be aware that the screen display...
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Even when generating the report, only the cover page is displayed, and the numbers are not output.
If there are no delivery results during the relevant period, no figures will be output, or only the cover will be output. If the above occurs, please try downloading again for a period with deliver...
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If the message "Cannot link account while disconnecting promotion" appears, what should I do?
This can be resolved by reconnecting the promotion. Please set the connection to ON as shown below.
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Is it possible to create a report using click metrics (number of clicks/cost per click as key performance indicators represented in a graph) instead of acquisition metrics?
Although detailed reports cannot be created, simplified reports can be generated using click metrics, so please try the following. ① Set the performance indicator to "Click" ② Select the "Monthly...
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What does the lock icon on the improvement card mean?
We would like to introduce the lock mark on the improvement card. It is possible to select "Do not change" ≒ "Lock" from ad management for the submitted product. By locking, the settings will not...
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The conversion metrics we want to optimize/report differ for each campaign. Is it possible to set optimization metrics individually for each campaign?
In "Goal Setting," it is possible to set different optimization indicators/report output indicators for each budget group. For budget groups where settings have been made, the individually set indi...
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When I try to lower the set budget, I get an error saying, "The set budget for the budget group is too low for the delivery progress of the campaign you are trying to set." What should I do?
This error occurs when the budget you are trying to set is too low considering the current progress (there is a risk of exceeding it even if Shirofune automatically adjusts from tomorrow).If you st...
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I was charged a tool usage fee even though I shouldn't have been using it. What should I do?
First, please check if the usage has been stopped. ■ If the promotion is not created or has been deleted If the following screen is displayed, the usage has been stopped. ■ If there is only ...
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Is it possible to provide a simulation for operational improvements? Alternatively, could you provide industry averages?
We apologize, but it is difficult for Shirofune to provide simulations or submit industry average values.