Shirofune Support
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Recent activity by Shirofune Support-
Can I change the information related to invoice payments (such as the email address for sending invoices)?
Changes related to invoice payment are handled by our support team. Among the following items you filled out when applying for invoice payment, ・Company name・Department (optional)・Title (optional...
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Is it possible to check the details of tool usage fees for each promotion and media account?
Yes, it is possible. We attach a detailed statement of advertising distribution amounts for each promotion/platform account to the usage fee notification email sent at the beginning of the month.
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What happens if you manually adjust the daily budget or bid amounts for a campaign that is being automatically adjusted by Shirofune? Also, which settings take precedence?
First, regarding ad delivery, the content set in the platform management screen is always correct, so if manual adjustments are made, the delivery will be carried out with the manually adjusted con...
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What time will the automatic report be sent?
Automated reports will be sent around noon. However, this does not apply if there is a significant delay in obtaining reports from the platform.
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Can I check if the creative was rejected?
From the Advertising Management > Creative tab, you can output a report of creatives that failed the review. When you output the review status report for the first time, all past failed re...
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TikTok Ad Account Integration Procedure
1. Please click on the TikTok ad 2. Enter the Account ID and any name, then click the Link button. 3. A TikTok authentication screen will appear in a popup. Please authenticate with the T...
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What to do when the screen turns completely white and you can't proceed?
When transitioning from ad creation or improvement cards, the screen may occasionally turn completely white (blank), resulting in an inability to check the display content or proceed further. I...
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About the ON/OFF status of the distribution
From the Global Navigation's Ad Management > Delivery Management, you can perform ON/OFF operations for campaigns across platforms.
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What is the email notification feature for review status?
The email notification feature for review status is a function that notifies you via email when there is a new creative that has failed the review. Emails are sent on a per-user basis for those w...
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Can I turn the ads on or off?
From the delivery management in ad management, you can turn campaigns ON or OFF. If the target you want to operate is not in the campaign list, such as right after submitting an ad, you can obtai...