Shirofune Support
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Recent activity by Shirofune Support-
Is it possible to create reports for each product and campaign?
Yes, it is possible in the following two ways. ------------------------------------------ ① If you want to create it regularly・In "Budget Settings" → "Create and Set Budget Group", you can create...
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Is it possible for the same email address/user to log in simultaneously?
From the perspective of security and user operation logs, simultaneous login with the same email address is not possible, so it is basically intended for use with individual email addresses. Please...
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If a monthly project with a budget set from the 1st to the end of the month is configured in Shirofune in the middle of the month, is it correct to understand that it will operate considering the budget used before the configuration for the remaining days
Yes, as you mentioned, we will operate based on past performance for the specified period, so regardless of whether it is halfway through the budget setting period, we would appreciate it if you co...
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If the account name is changed in the management screen of each advertising medium, will it affect Shirofune?
There is no impact, so we would appreciate it if you could change it freely.
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Can projects that stop or have changes in delivery on weekends (holidays) be used in the same way as regular projects?
Yes, if there is a past record of similar suspension and distribution increase/decrease over multiple weeks on weekends (holidays), Shirofune will automatically adjust for distribution increase/dec...
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Is it possible to categorize promotions with specific labels/tags in the cockpit list?
Yes, it is possible with the label feature. Please refer to the following for instructions.
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If account linking is resumed in the middle of the month, will the distribution amount from the period before linking be included in the calculation of usage fees, and will costs be incurred?
Yes, please be aware that costs will be incurred. In Shirofune, when you resume integration, it is possible to manage progress and output reports in the cockpit summary and list, including past dat...
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Is it possible to change user permissions/roles midway?
Currently, changes cannot be made midway, so we apologize for the inconvenience, but please delete the user once and add the user again with the new permissions.
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Regarding the support status of Yahoo Display Ads (YDA) reservation-based ads
Regarding the support status of Yahoo Display Ads (YDA) reservation type in Shirofune, currently, only Excel reports are supported. We apologize, but the following items are not supported: ・Bid o...
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The status shows "Ad Review Failed." What should I do?
Platforms like Google and Yahoo review submitted ads based on their own criteria, to ensure that the ad content and the linked site are appropriate, and ads cannot be published unless they pass t...