Shirofune Support
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Recent activity by Shirofune Support-
Is it possible to temporarily suspend the use of Shirofune?
If the advertising spend for accounts connected to Shirofune is 0 yen throughout the month, no tool usage fee will be incurred for using Shirofune.Therefore, you can stop using Shirofune by complet...
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The report figures for the Facebook ads registered today are not updating. When will the figures be updated?
Regarding Facebook ads, it takes more time to retrieve report data via API compared to other platforms, which results in longer update times.It may take several hours to half a day, so we apologize...
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Even after resolving the error or starting the delivery, the comments and operation status in Shirofune's operation navigation do not change. When will they be updated?
The operational status of Shirofune is updated once a day, so after resolving errors or starting distribution tasks, it will be updated the following day.
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When selecting "Overall" in the report output sheet selection, the overall report is not output, and only reports starting with "Search Ads Summary" can be downloaded. How can I output the overall report?
The "Overall" sheet will only be output if you are running multiple types of ad campaigns, such as search ads, display ads, and video ads.(Specifically, this applies if you are running "search ads,...
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What happens if a "shared budget" is set on the media side?
Basically, we will transition from the "shared budget" setting to individual campaign budgets, and optimize budget allocation in detail according to the performance of each campaign.
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The automation of bid/budget management by Shirofune has started, but it seems that the daily budget set in the ad platform management screen is set higher. Why is that?
The daily budget settings on Shirofune will change depending on the bidding strategy set on the platform, so please refer to the following. ① When using manual bidding, including enhanced CPCIt i...
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[Environment Settings] Procedures for Account Setup, Tag Configuration, etc.
Before you start using Shirofune, you need to set up your environment, such as opening platform accounts like Google and setting up Cv tags. We will introduce the materials that explain the pro...
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Can I check the automatic adjustment history of the auto-bidding/budget management feature?
Regarding the auto-adjustment history, you can check it in the change history of each advertising platform management screen. *We apologize, but you cannot check it from the Shirofune management sc...
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Is it possible to update/change the budget in bulk?
Yes, it is possible. From the list in the cockpit, please download the CSV file from "Download Promotion Status," edit the budget section, and upload the corresponding file to "Batch Update Budge...
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Why are display ad metrics increasing in Google Ads even though we are not running display ads?
There is a possibility that you have enabled the option to simultaneously deliver display ads in your search ad campaign. ■Google Help https://support.google.com/google-ads/answer/7193800?hl=enPl...