Shirofune Support
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Recent activity by Shirofune Support-
I cannot verify the figures in the advertising appeal axis report.
The numerical report by advertising appeal axis is generated according to the appeal axis name assigned during the creative setting when creating a campaign from Shirofune's advertising management....
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About the integration method for DV360
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The events in Google Analytics 4 (GA4) are not showing up in the goal settings.
The values that can be set as goals are those set as "key events" in GA4. Please note that the items set in the following events will not be displayed.
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How to Integrate with BigCommerce
1. Please select BigCommerce from the integration screen of the advertising effect measurement tool. 2. The information required to link your BigCommerce account is as follows: Store name (re...
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Known issues with image display in Meta display ads
Problem Overview In some Meta accounts, an issue has been identified where images that should not be set are displayed in the "Meta Display Ads by Numbers" sheet. Detailed Description Scope of I...
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What should I do if the media settings alert won't disappear?
First, the operational status is basically updated once a day. Therefore, if you check the platform management screen and it seems that delivery is being carried out normally, it is likely that the...
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There is an acquisition error with video materials in the creative analysis and DB function. What should I do?
Case.Google Google's YouTube ads are currently temporarily unavailable due to an API issue. We will proceed with recovery as soon as the issue is resolved, so please wait a little longer. Case.Me...
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Regarding the issue of being unable to obtain some conversion metrics on X (Twitter)
Shirofune can retrieve performance data for the following conversion events configured in X (Twitter).As of September 10, 2026, Shirofune supports nine additional event types, alongside the five pr...
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The target account does not appear in the list when linking a Meta (Facebook) account.
If you are unable to see the relevant account or receive a warning stating "No ad account" when linking your Meta account, despite having a Meta account that can access the Meta Ads Manager without...
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What is the difference between a budget group and a monitoring group?
Both budget groups and monitoring groups are functions for grouping and managing campaigns, etc., but there are specific differences as follows.■PurposeBudget Group: Mainly for people who are opera...