Shirofune Support
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Recent activity by Shirofune Support-
Please explain the differences in user permissions/roles.
Below are the differences for each user permission for your reference. Approver: Can view and operate all promotions.Additionally, only approvers can set/change payment information such as credit...
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Is it possible to check the ad settings in advance?
Before submitting to the platform account, you can check the submission content generated from Shirofune's registration details in advance via CSV. In the Ad Management > Each Ad Settings Scree...
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Is it possible for multiple people to use it? Also, in that case, is it possible to set user permissions so that only certain promotions can be viewed and operated?
Yes, it is possible for multiple people within a team to use it. Additionally, user permission settings can be configured to limit usage to certain promotions. By clicking the icon in the upper rig...
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Use the product group feature to register and manage multiple products.
If you have many products to register, we recommend using the product group feature. The product group feature allows you to set management labels for each product, making it easier to edit and m...
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Can I change the plan?
If you wish to change from the Self Plan or the old Pro Plan to the Support Plan, please contact us via the pricing page.
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Can I add more products?
Yes, it is possible. Click the "Promotion Settings" button at the top of the operation navigation in "Cockpit" → "Summary", then click "Edit" in the "Registered Products" section, and you can add...
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Can you detect broken links (dead links)?
For destination URLs being delivered using Shirofune's ad setup feature, a daily check is conducted to ensure there are no broken links. If there are broken links, this will be displayed in the ope...
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What is our company's differentiation phrase?
When creating ads from Shirofune, usually two patterns of ads are created for one keyword. By always displaying two or more ads, it is expected to have a greater effect on increasing the click-th...
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How can I cancel, suspend, withdraw, or end a trial??
■ If you have registered a business If you set all businesses to "Disconnect" in "Cockpit" → "All Businesses/Summary", the service will be stopped, and you will not be billed from the following mon...
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How long does it take to set up accounts for each media?
First, after registering your promotion information with Shirofune, please wait about 15-20 minutes for the preparation of necessary information such as the extraction of recommended keywords. Once...