Shirofune Support
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Recent activity by Shirofune Support-
I want to know the meaning of the status displayed in the operation status.
You can check the operational status of each promotion from the cockpit, and the types of operational statuses and the situations for each status are as follows. Depending on the operational status...
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Where can I update or change my credit card information?
You can update or change your credit card by following the steps below. Click the icon at the top right of the Shirofune management screen → "Team Settings" → Press the "Change Payment Information"...
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What are the video campaign viewing analysis and reporting features?
Shirofune collects daily information on spending amounts, impressions, views, and clicks, allowing you to view this data in graph form simply by changing the metrics on the report screen. Additiona...
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I would like to know the details of the free trial period and when the charges will start to apply.
The "date" on which you started the free trial (Shirofune user registration/account creation date) marks the beginning of a two-month period during which the tool usage fee is waived.You can check ...
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Can the name on the receipt be changed?
You can change the name on the receipt using the tool. *If you wish to change the name on the invoice, please contact us via support at the bottom right of the management screen. Please refer to th...
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I'm worried about credit card security.
At Shirofune, we conduct credit card transactions using the services of providers that comply with the global security standard for the credit industry, "PCI DSS*". * What is PCI DSS? https://www.j...
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Notice Regarding Year-End and New Year Holidays (2022-2023)
Notice Regarding Review Deadlines for Each Advertising Platform at the End of the Year and New Year The acceptance and review of advertisements for Shirofune in 2022 will be handled according to ...
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When does the tool usage fee start to apply?
In the case of "having your platform account linked with Shirofune", tool usage fees will be incurred after the free trial period ends. As long as you are not in that state, tool usage fees will ...
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Is there a manual for the tool?
We have prepared a document explaining the process and operation methods from initial setup to ad creation.You can view it by downloading from the URL below or the attached data in this article, so...
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Please explain the process from new registration to the start of operation.
The content varies depending on the plan. Please check the details below. [Related Information] Is there a manual for the tool? When does the tool usage fee start to apply? I want to know the det...