I was charged a tool usage fee even though I should not have used it. What should I do?

First of all, I would like you to check if the usage has been stopped.

■ If the promotion has not been created or deleted

If the screen below is displayed, you have stopped using the service.

■ When the number of promotions is one

If the connection status has already been canceled, you can stop using it.

(If you are connected, report data will be acquired every day, and the report creation function and improvement chance function have been enabled, so please change to canceled.)

■ When there are multiple promotions

If the connection status of all projects has been canceled, the service can be suspended.

(If you are connected, report data will be acquired every day, and the report creation function and improvement chance function have been enabled, so please change to canceled.)

In addition, billing will be suspended after the day when the above work is done, so for example, if you stop using the above on 8/15, the advertising expenses acquired by Shirofune from 8/1 to 14 If you want to stop the billing in September, you need to stop using it by the end of September 1st.

If the above does not apply and you are charged even though you have stopped using the data before the start of data acquisition in the billing month, we apologize for the inconvenience, but we would appreciate it if you could contact us.